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Privacy Policy

Last updated: 30 April 2026

MaterialSales (“we”, “us”, “our”) is an Australian-owned business operating the materialsales.com.au marketplace. This policy explains how we handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you use the platform, we may collect:

  • Account details: email, password (hashed), name (optional)
  • Supplier business details: business name, ABN, phone, address, supplier type
  • Listing content you publish: titles, descriptions, photos, prices
  • Buyer enquiry details: name, email, phone, company, message
  • Payment metadata: amount, date, plan (card details are processed by Pin Payments and never reach our servers)
  • Technical: IP address, user-agent, pages visited, search queries (used for security, gap analysis and platform improvement)

How we use it

  • To operate the marketplace and connect buyers with suppliers
  • To send transactional emails (signup verification, listing approvals, enquiry notifications, tax invoices)
  • To detect and prevent abuse (rate limiting, spam filtering)
  • To improve the platform (anonymous analytics, search query analysis)
  • To comply with our legal obligations (tax records, ABN verification)

What we don’t do

  • We don’t sell your data to third parties.
  • We don’t use your enquiries for marketing other suppliers.
  • We don’t share your contact details outside of legitimate platform use.
  • We don’t collect facial images or biometric data.

Who we share with

We share data only with vendors necessary to operate the platform, under equivalent privacy obligations:

  • Supabase (database, auth, file storage) — hosted in Sydney, AU
  • Pin Payments (payment processing) — Australian PCI-DSS Level 1 provider; receives card details directly from the browser via Pin.js
  • Resend (transactional email delivery) — receives recipient address + email body
  • Vercel (web hosting + CDN) — handles HTTP requests

We will disclose information when required by Australian law (court order, warrant, ATO request) or to protect platform safety.

How long we keep it

  • Account data: while your account is active, then 30 days after deletion
  • Listings: 30 days after deletion (soft delete window for support / disputes)
  • Payment records: 7 years (Australian tax retention requirement)
  • Audit logs: 12 months
  • Search query logs: 90 days, anonymised

Your rights

Under the Privacy Act, you can:

  • Access the personal information we hold about you
  • Request corrections
  • Request deletion (use the “Delete account” option in dashboard settings, or email us)
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

Cookies

We use only essential cookies for authentication and session management. We don’t use third-party advertising cookies. Optional analytics cookies (Google Analytics 4 — coming post-launch) will be opt-in via a consent banner.

Children

MaterialSales is a B2B marketplace for businesses. We don’t knowingly collect data from anyone under 18.

Changes

We’ll update this page as the platform evolves. Material changes will be communicated by email to all account holders at least 14 days in advance.

Contact

Questions or requests: hello@materialsales.com.au